How do customers book an appointment?
Customers open your booking link, choose a service and available staff member or resource, select a time, and complete the required details and payment step. See the illustrated online booking guide.
Can a booking be rescheduled or canceled?
Use the available options in the booking confirmation, or contact the business if those options are unavailable. Staff can open the booking on the calendar to make supported changes. Cancellation deadlines and charges depend on the business's policy.
Can staff add a walk-in or phone booking?
Yes. Create the booking for the customer on the shared calendar so it is included in availability.
What if no suitable time is available?
Use the waitlist where offered, giving the preferred service, staff member or resource, and acceptable times. An opening is not reserved until a booking is confirmed. See reminders and waitlists.