How do customers earn rewards?
Rewards depend on the business's configured program, such as eligible visits or spending. Identify the customer on the purchase so progress goes to the correct account.
How is a reward redeemed?
Select an available reward, check its eligible items or value limit, and apply it to an eligible order. Complete the order to record the redemption.
Why is progress or a reward missing?
First check that the purchase was attached to the correct customer and met the program's earning rules. Ask the business to review the purchase if the balance still looks wrong.
Do rewards expire?
Expiration depends on the program settings and the reward's terms. Check those terms before redeeming.
Are rewards the same as membership benefits?
No. Rewards follow the earning and redemption rules of the rewards program; membership benefits follow the selected plan. Check each program's terms rather than assuming they combine.
See the illustrated rewards setup and redemption guide.