Taplo includes a built-in loyalty points program designed to drive customer retention without requiring a separate app or complicated sign-up process. Customers simply enter their phone number to join and start earning — making it frictionless for both staff and customers.
How It Works for Customers
Customers enter their phone number at checkout to enroll and participate — no separate app download or account creation needed
Points are earned automatically with each purchase
At checkout, customers can see exactly how many points they're earning on their current order
Accumulated points can be redeemed as a discount on future purchases, functioning as an effective cashback program
Configuring the Loyalty Program
The loyalty program is fully configurable to match your range's brand and business goals.
Custom Point Name
You can rename your points to anything you like — for example, Stars, Rounds, Shells, or any term that fits your brand identity. The name appears to customers throughout the checkout experience.
Cashback Rate
Set the effective cashback percentage that your points represent. For example, a 10% cashback rate means customers earn the equivalent of $1 in points for every $10 spent.
Point Expiration
Configure how long points remain valid before they expire. For example, setting expiration to 10 days creates urgency and encourages customers to return sooner.
What Customers See at Checkout
When a loyalty-enrolled customer checks out, they'll see:
Their current points balance
How many points they'll earn on the current purchase
Any points available to redeem toward the order
This visibility reinforces the value of the program and encourages repeat visits.
Key Benefits
No additional app required — customers stay in one ecosystem
Instant enrollment via phone number — zero friction at the counter or in lane
Fully branded — customize the points name to fit your range's identity
Built-in retention tool — point expiration windows bring customers back regularly
Need Help?
Contact the Taplo support team or your onboarding specialist to get your loyalty program configured and live.