What is required before equipment can be collected?
Confirm the reservation details, review and sign the rental agreement, and complete the required payment and security-hold steps. The business should verify these before handing over equipment.
Is a security hold the rental charge?
No. A security hold is a card authorization separate from the rental charge. Review the agreement for how it may be released or used for authorized charges.
When is the security hold released?
The business reviews the returned equipment and resolves any charges under the agreement. The time until released funds appear available can depend on the card issuer; do not assume immediate availability.
What happens if equipment is late, damaged, or missing?
Contact the rental business promptly. Late fees or other charges depend on the signed terms and the return inspection.
Can I extend a rental?
Contact the business before the scheduled return time to check availability and any additional charges. Do not assume an extension is confirmed until the business agrees.
See rental agreements and holds and returns and closing a rental.