How do customers pay an invoice?
Open the invoice sent by the business and use the available payment options. Contact the sender if the invoice details or balance are incorrect.
What do invoice statuses mean?
- Draft: not yet sent.
- Sent: awaiting payment.
- Partial: some of the balance remains.
- Paid: settled.
- Overdue: past its due date.
Why is there still a balance after a deposit or partial payment?
A deposit or partial payment may not cover the full amount. Staff should check recorded payments and the current balance before requesting any additional payment.
Can an invoice be resent?
Staff can open the invoice to resend it using the available options. Confirm the customer's contact details and current balance first.
What if I already paid?
Ask the business to check the invoice's payment history before paying again. Provide the invoice reference and receipt, but never send full card details by email or chat.
See the illustrated invoice guide.