A failed recurring payment needs a valid payment method before the membership can return to good standing.
- Open the member record and confirm the failed charge, amount, and current membership status.
- Contact the member using an operational message that explains what failed and how to update payment securely. Never ask for full card details by text or email.
- Have the member update the payment method through the secure member experience, or collect it through your approved in-person process.
- Retry the outstanding payment using the available recovery action.
- Confirm the payment result and membership status before promising continued benefits.
- Record any manual resolution, cancellation, or payment collected outside the automatic retry.
If another retry fails, verify billing details with the customer and follow your stated membership terms. Do not repeatedly charge a card without authorization.