Taplo includes a fine-tuned promotion system that gives you full control over how discounts are applied — automatically at checkout or manually via discount codes. You can target specific customers, products, categories, or entire orders, and set guardrails to prevent discounts from stacking unintentionally.
Finding Promotions
Promotions are managed under the Sales section, alongside Orders and Customers. The Sales section gives you a full view of:
Orders — track order history and progress through fulfillment
Customers — view and manage your customer base, whether imported or grown organically
Promotions — create and manage all active discounts
Creating a Promotion
To create a new promotion:
Navigate to Sales → Promotions
Click to create a new promotion
Enter a promotion name (e.g., "Summer Sale 2026")
Set the status to Active
Discount Configuration
Discount Type
Choose how the discount is calculated:
Percentage — e.g., 10% off
Fixed amount — e.g., $5 off
Discount Target
Choose what the discount applies to:
Entire order
Specific products
Specific categories
Products with a specific tag
Maximum Discount Cap
Set a maximum discount amount to limit how much a customer can save in a single order (e.g., no more than $50 off regardless of order size).
Minimum Order Subtotal
Set a minimum subtotal that must be met before the discount activates (e.g., the order must be at least $10 for the discount to apply).
Application Rules
Automatic vs. Manual
Automatic — the discount is applied at checkout without requiring a code
Manual (Discount Code) — the customer must enter a code to activate the discount
Exclude Already-Discounted Items
If a product already has a sale price (shown with a strikethrough), you can exclude it from the promotion calculation so it doesn't receive an additional discount on top.
Membership Level Targeting
Restrict a promotion to customers with a specific membership level. This is especially useful for running ongoing discounts exclusively for members — for example, a permanent 10% off all range products for premium members.
Stacking Rules
If you have multiple promotions running simultaneously, stacking rules let you control whether they can be combined on a single order. This prevents edge cases where a customer ends up with many discounts layered on the same order, bringing the total down to near zero.
Usage Limits
You can cap how many times a promotion can be used to prevent abuse or over-redemption:
Limit Type | Description |
|---|---|
Per customer | Max number of times one customer can use this promotion |
Per order | Max number of times it can apply within a single order |
Global limit | Total number of times the promotion can be redeemed across all customers |
Excluding Products
If certain products should never receive a discount — such as limited edition items or products with special pricing — you can explicitly exclude them from a promotion by:
Selecting individual products to exclude
Targeting by category
Targeting by product tag
Need Help?
Contact the Taplo support team or your onboarding specialist for help building out your promotions strategy or configuring membership-based discounts.