Accessing Orders

1. In the left-hand menu, select Sales.
2. Click Orders.

You’ll see a list of recent orders with key details such as order number, customer, status, and total.

---

Viewing an Order

1. Find the order you want to review.
2. Click View on the right side of the row.

On the order screen, you’ll see:

• Order summary and line items in the main area
• Customer details
• Order history/timeline on the right side

The Refund option is available from this page.

---

Full Refund

Use a full refund when the entire order needs to be reversed.

1. Open the order and click Refund in the top-right corner.
2. Select Full refund.
3. Review the automatically calculated refund total.
4. Confirm the refund.

After confirmation:

• The refund is processed for the full order amount.
• The order history on the right is updated to show the refund event.

---

Partial Refund

Use a partial refund when only specific items or quantities from the order should be refunded.

1. Open the order and click Refund.
2. Select Partial refund.
3. In the refund screen, choose the item(s) to refund.
4. Adjust quantities if the customer purchased more than one of the same item.
5. Review the calculated refund total.
6. Confirm the refund.

After confirmation:

• Only the selected items/quantities are refunded.
• The order history is updated with a partial refund entry.

---

Order History

The order history (on the right side of the order screen) records key events for that order, including:

• Creation and payment
• Status changes
• Full or partial refunds