You can control when customers receive SMS updates about their orders directly from your Settings.
To access these options:
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Go to Settings in the left-hand menu.
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Select Notifications.
Customer SMS notifications keep customers informed about their order status without requiring staff follow-up. You can control exactly which messages are sent and when.
Example: how notifications work in practice
A customer places an order from your menu.
If Notifications Enabled is turned on, Taplo can send SMS updates as the order progresses. This setting acts as the master switch for all customer notifications.
After the order is placed and completed, the customer can receive a Receipt SMS confirming their order and payment.
If the order is marked as pickup, enabling Pickup Ready SMS notifies the customer when their order is ready, reducing waiting and counter questions.
For delivery orders, enabling Delivery SMS sends a message when the order is on the way.
When staff mark the order as completed, an Order Completed SMS can be sent as final confirmation.
Important notes
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Turning off Notifications Enabled disables all customer SMS messages
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Notifications are only sent for events that occur after the setting is enabled
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Messages are sent automatically based on order status updates
Toggle each notification based on how you want to communicate with your customers, then click Save Changes.
