Taplo allows you to create and manage custom lanes, seats, tables, or any destination type your range uses — and control exactly how orders flow from placement to fulfillment. This feature covers lane configuration, QR code generation, counter management, and order status workflows.
Setting Up Lanes (Seating)
In Taplo, lanes are found under Catalog → Seating. The term “Seating” is used intentionally to be flexible — whether your range calls them lanes, bays, tables, or seats, the system accommodates all of them.
Creating a Lane
- Navigate to Catalog → Seating
- Click to create a new lane
- Enter a name (e.g., “Lane 19”) and a lane number (e.g., “L19”)
- Set the status to Active
Importing Lanes
If you have many lanes to set up, you can import them from a file rather than creating them one by one. During onboarding, Taplo will also auto-generate lanes for your facility automatically.
Generating a QR Code for a Lane
Once a lane is created, you can generate a custom QR code directly from the lane settings:
- Open the lane you want a QR code for
- Customize the QR code style — change the color, dot type, and other visual options to match your branding
- Download the QR code as a PNG or SVG
- Print it and place it at the physical lane
Tablet Setup: If your range uses a compatible range management system (Rushing Ranges, Action Target, or Range Systems), lanes can also be set up directly on tablets. This requires integration with your range system.
The Counter: Accepting & Managing Orders
The Taplo counter is the staff-facing hub for managing incoming in-lane orders. It is purpose-built for range counter workflows.
What Staff Can See
- Order timer — how long each order has been waiting
- Products ordered — a breakdown of what was requested
- Delivery destination — which lane the order needs to go to
Fulfillment Types
You can configure how orders are fulfilled under Settings → Counter → Fulfillment Type:
| Fulfillment Type | Description |
|---|---|
| Table Service | Staff pick up the order and deliver it to the customer’s lane |
| Self-Service | Customer comes to the counter to collect their own order |
| Both | Supports a mix — e.g., premium/members-only sections get table service, general sections are self-service |
Order Status Flow
Taplo lets you define the lifecycle of every order. You control how many steps staff go through from the moment an order is placed to when it’s completed.
- Minimum: 2 statuses (order received → order completed)
- Maximum: 6 statuses for fine-grained control
Example: 2-Step Flow
- Order comes in → status: Paid
- Staff taps to acknowledge → status: Seen
- Staff taps again after delivery → status: Completed
Example Real-World Workflow (Table Service)
- Order arrives on the counter
- Staff reviews the receipt and acknowledges the order
- Staff picks up the items from inventory
- Staff delivers the order to the customer’s lane
- Order is marked as completed
Adding more statuses gives you visibility into how long each step takes, helping you track and improve your team’s efficiency across the range.
Need Help?
Contact the Taplo support team or your onboarding specialist for help configuring your lanes, counter settings, or order status flow.